Client Services Associate

SPS•San Francisco, CA

23h

About The Position

The Client Services Associate provides office and mail services and operational support for an onsite business service center. The role handles inbound and outbound mail, shipping and receiving, mail and package distribution, office supply replenishment, and the upkeep of copy and print equipment. It may also provide reception or concierge coverage, prepare meeting and conference rooms, support pantry and beverage areas, perform occupant moves, and complete light maintenance and cleaning duties. The associate is expected to provide prompt, courteous service to clients and SPS employees, maintain a professional image, keep the Business Service Center neat and orderly, and build professional relationships across teams. The role also requires responding to mail and package inquiries, seeking additional work during downtime, and training backup staff on relevant policies and procedures.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills and experience with the Microsoft Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills and excellent time-management skills.
Working knowledge of multifunction device equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to select appropriate packing methods and materials and validate packing slips for incoming and outgoing materials.
Ability to work assigned hours determined by the manager.
Analytical ability and aptitude for problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the role.
Ability to maintain a professional appearance and attitude and adhere to required policies and procedures.
Ability to grasp, lift, carry, or otherwise move packages using a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
Ability to frequently lift or move 40 pounds or greater.

Nice To Haves

One or more years of prior work experience.

Responsibilities

Provide customer service to employees and clients through all forms of communication.
Receive, sort, and record inbound mail and packages using chain-of-custody software.
Manage outgoing mail and package transactions.
Perform shipping and receiving duties, including checking packing slips and preparing materials for shipment.
Notify employees about inbound deliveries and distribute mail and packages to company personnel.
Serve as a point of contact for mail and package inquiries.
Perform daily operating checks on multifunction devices and replenish toner and paper.
Submit work orders for applicable requests.
Service and replenish barista, pantry, conference, kitchen, and meeting areas.
Set up meeting and conference rooms.
Perform building occupant moves within assigned facilities when needed.
Complete assigned light maintenance and cleaning duties.
Keep the Business Service Center neat and orderly.
Monitor, replenish, and order office supplies.
Assist with copy and print orders and monitor equipment functionality.
Seek additional work proactively during downtime.
Build professional relationships with customers and other teams, maintaining professionalism and composure.
Train backup staff and provide guidance on policies and procedures.
Determine when additional support is needed for sensitive inquiries.
Provide reception or concierge coverage as needed.