Client Services Analyst (French Speaking)

Rimes is currently experiencing a period of growth and is seeking individuals to join their team in various roles across Sales, Product, Development, Marketing, and other functions. One of the key areas they are hiring for is Client Services, which plays a crucial role in managing the delivery of financial data to over 350 clients worldwide. The Client Services team is responsible for ensuring the timely and accurate delivery of data feeds, handling client queries and escalations, and maintaining strong relationships with clients. They work closely with clients to adapt services to meet the evolving needs of the investment management industry.

• Oversee the delivery of 60000+ data feeds daily
• Proactively monitor exceptions based on timeliness and the quality of data
• Manage client's ever-changing priorities and corresponding queries
• Handle complex escalation from the first line group
• Manage change projects that impact all clients globally
• Own the technical relationship with the client
• Ensure the client's service operates within a set of KPI's
• Make suitable adjustments to ensure the service continues to meet the requirements of the investment management industry
• Provide regular service reviews with clients
• Reinforce the value proposition, provide industry insight, and uncover further opportunities to solve client's challenges

• Flexible, enthusiastic and display a positive attitude
• Able to multi-task, prioritize and meet deadlines
• Happy to work on your own initiative
• Interested in technology, but also aware of the need for appropriate processes and procedures
• Attentive to detail, but also able to d

• Flexible work schedule
• Opportunity to work with a diverse range of clients in the investment management industry
• Regular service reviews with clients to provide industry insight and solve challenges
• Support and training in technology and appropriate processes and procedures
• Opportunity to demonstrate creativity in problem-solving
• Excellent interpersonal skills
• Support and knowledge in Rimes products and services
• Key information and analytical solutions provided to customers
• Support in performance attribution analysis, risk management, compliance, and portfolio management
• Delivery of service in line with key performance indicators (KPIs)
• Escalation of issues to the 2nd Line Support group
• Previous work experience in the financial data industry
• Effective analytical and problem-solving skills
• Graduate calibre, preferably in finance or a related field
• Experience working with and manipulating large datasets
• Proficiency in financial spreadsheets and databases, particularly MS Excel
• Fluency in both English and French
• Knowledge of Python and equity and fixed income indices is useful
• Commitment to diversity and inclusion throughout the business