Client Services Analyst (Japanese Speaking)

Rimes is currently experiencing a period of growth and is seeking individuals to join their team in various roles across Sales, Product, Development, Marketing, and other functions. One of the key areas they are hiring for is Client Services, which plays a crucial role in managing the delivery of financial data to over 350 clients worldwide. The Client Services team is responsible for ensuring the timely and accurate delivery of data feeds, handling client queries and escalations, and maintaining strong relationships with clients. They work closely with clients to understand their evolving needs and provide tailored solutions.

• Oversee the delivery of 60000+ data feeds daily
• Proactively monitor exceptions based on timeliness and quality of data
• Manage client's ever-changing priorities and corresponding queries
• Handle complex escalation from the first line group
• Manage change projects that impact all clients globally
• Own the technical relationship with the client
• Ensure the client's service operates within a set of KPI's
• Make suitable adjustments to ensure the service continues to meet KPI's
• Work with clients to adapt services received in line with industry requirements
• Provide regular service reviews with clients
• Reinforce value proposition, provide industry insight, and uncover further opportunities to solve client's challenges

• Flexible, enthusiastic and display a positive attitude
• Able to multi-task, prioritize and meet deadlines
• Happy to work on your own initiative
• Interested in technology, but also aware of the need for appropriate processes and procedures
• Attentive to detail, but also able to demonstrate a big picture perspective

• Flexible work schedule
• Opportunity to work independently and take initiative
• Exposure to the investment management industry
• Regular service reviews with clients
• Industry insight and opportunity to solve client challenges
• Support for Rimes products and services
• Provision of key information and analytical solutions to customers
• Performance attribution analysis support
• Risk management support
• Compliance support
• Portfolio management experience
• Delivery of service in line with KPIs
• Escalation of issues to the 2nd Line Support group
• Previous work experience in the financial data industry
• Effective analytical and problem-solving skills
• Graduate calibre, preferably in finance or a related field
• Experience working with and manipulating large datasets
• Proficiency with MS Excel
• Fluency in both English and Japanese
• Knowledge of Python (useful)
• Knowledge and understanding of equity and fixed income indices (useful)
• Commitment to diversity and inclusion throughout the business