Client Services Administration Supervisor

Government of Alberta•Edmonton, AB

1d•CA$59,137 - CA$74,287•Onsite

About The Position

The Skilled Trades and Partnerships Division is responsible for delivering apprenticeship education, skilled trades certification, and foundational learning programs to Albertans, supporting a skilled workforce and a strong provincial economy. The division collaborates with industry, training providers, and stakeholders to ensure programs are accessible, responsive, and aligned with labour market needs. Reporting to the Manager, Client Services Delivery, the Client Services Administration Supervisor provides leadership and oversight to administrative operations that support client service delivery across Skilled Trades and Partnerships programs. This role ensures effective coordination of workflows, high-quality service standards, and alignment with legislation, policy, and operational priorities.

Requirements

High school diploma and four years of related experience.
Equivalency: Directly related experience or education considered on the basis of: One year of experience for one year of education or One year of education for one year of experience.
Strong written and verbal communication skills, including preparing briefings or reports.
Strong leadership and supervisory skills with experience in performance management, coaching and training team members.
Ability to manage multiple priorities, workflows, and service demands in a fast-paced environment.
Excellent problem-solving and analytical skills to address complex operational issues.

Nice To Haves

Ability to interpret and apply policies, procedures, and legislation accurately.
Experience working in a client service or program delivery environment.
Strong collaboration and stakeholder engagement skills.
High level of attention to detail and organizational ability.

Responsibilities

Lead day-to-day administrative and financial functions to ensure efficient service delivery and alignment with business goals in a positive work environment.
Participate in recruitment and onboarding while assigning work and adjusting priorities to maintain productivity and continuity during absences.
Set performance expectations, monitor outcomes, and support staff growth through training, coaching, and development opportunities.
Provide expert advice to staff and support the resolution of complex operational or client service issues in accordance with policy.
Ensure adherence to policies and procedures by interpreting guidelines, monitoring staff work, and providing feedback on implementation.
Manage daily HR functions including attendance, leave, and employee relations while promoting a respectful, healthy work environment.
Lead and support change initiatives by coaching staff and fostering adaptability, resilience, and continuous improvement.
Monitor program trends, identify gaps, and contribute to committees and initiatives that enhance program effectiveness and service delivery.
Analyze workload statistics and service metrics to develop strategies that improve productivity and operational efficiency.
Support program delivery by managing application processes, conducting system testing, troubleshooting and contributing to system and process enhancements.
Coordinate administrative workflows, track projects and deliverables, and provide updates and reports to support management decision-making.
Process financial transactions, manage budgets and reporting, and ensure compliance with GoA financial and procurement policies.
Oversee records management, ensure compliance with privacy legislation, and coordinate IT access, systems support, and onboarding/offboarding processes.