Client Services Supervisor

Sheffield Pharmaceuticals•New London, CT

2d•Onsite

About The Position

At Sheffield Pharmaceuticals, the home of the original Sheffield Toothpaste, we offer exclusive, quality, branded products to promote wellness and relief to our customers. Our wellness and first aid products include a variety of creams and ointments, nasal products, and toothpaste all made in the USA since 1850. We are currently seeking a quality and customer focused Customer Service Supervisor with experience providing exceptional customer service and leading the day to day functions of a customer service team in a Manufacturing environment.

Requirements

Ability to multi-task in a fast-paced environment
Capability to maintain a calm, positive and controlled demeanor is a high-pressure environment
Ability to keep composure during high-stress customer interactions
Ability to complete work on time with minimal direct supervision
Strong communication skills including verbal, written, and listening skills
Attention to detail and a high degree of accuracy and care for quality work
Strong organizational skills
Continuous improvement mindset and the ability to encourage the same in their team
Computer literate with a high degree of proficiency in MS Office Suite including Word, Excel, and Outlook)
Previous experience with SAP
Bachelors Degree in Communication, Management, or related field
5 plus years of experience in Customer Service, including at least 2 years in a Manufacturing Environment
Proven leadership acumen with at least 1 year of experience in a Lead or Supervisory capacity

Nice To Haves

Previous experience with customer order and inventory forecasting a plus

Responsibilities

General Supervision of 3 Customer Service Representatives
Monitoring the daily workload and making adjustments as needed to ensure adequate coverage overall
Review and approve weekly departmental time cards and manage time off requests
Work to ensure Customer satisfaction through professional communication, order expedition, and the development of solid internal, cross departmental, and external relationships
Effective, ongoing communication to ensure timely and accurate relay of information to team members, internal partners, senior leadership, and customers
Coordinate/manage the resolution of Customer concerns, including escalated Customer issues, and take appropriate steps to address and resolve concerns
Identify internal and external customer needs to improve service and communication
Enters sales orders, runs pick sheets and bills of materials as needed
Processes customer inquiries and correspondence regarding deliveries, customer concerns, terms questions, order changes, and other service related matters
Acknowledges orders, compiles quotations from prevailing price lists and advises customers of changes
Support Field Sales Managers and Associates as needed
Other related duties as assigned