Client Services Supervisor

SPS-North America•New York, NY

6d•$36 - $38•Onsite

About The Position

SPS Global Solutions is seeking for a Client Services Supervisor responsible for overseeing daily office operations while ensuring service excellence, operational efficiency, and strong client partnership. This role provides hands-on operational leadership, supervises onsite staff, maintains production standards, and serves as the primary escalation point for operations, hardware/software, and facilities.

Requirements

High school diploma or equivalent required; Associate’s degree preferred.
3–5 years of experience within the operation, including people, hardware/software, and facilities.
2-4 years of leadership management experience (managed a small- large size team)
Prior supervisory experience preferred.
Proficiency in Microsoft Office Suite.
Strong leadership and client-facing communication skills.
Ability to lift up to 50 lbs.

Responsibilities

Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.
Assists in the development of training materials and execution of formal training sessions
Manages all resources within the operation, including people, hardware/software, and facilities.
Maintains metrics for monthly reporting of KPIs/SLAs. Oversees all equipment, supply and messenger vendors to comply with SPS contract.
Maintains site P&L at proforma levels or above.
Consistently executes all deadlines to be met for payroll, billing, and A/R collection.
Oversees monthly budget forecasts for the account.
Maintains Client Satisfaction Index (“CSI”) at or above previous score.
Participates in Monthly and Quarterly Client Business Reviews.
Maintains Employee Satisfaction Index (“ESI”) at or above previous score.
Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations