Client Services Supervisor

SPS-North America•New York, NY

2d•$20 - $21•Onsite

About The Position

SPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships. This role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities. This position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.

Requirements

Strong leadership and communication skills
Client-facing experience and relationship management abilities
Strong organizational and problem-solving capabilities
Ability to prioritize tasks and manage competing deadlines
Proficiency with Microsoft Office Suite
Ability to work independently and lead within a service-driven environment
High school diploma or equivalent required
3–5 years of experience in workplace services, office operations, facilities, or related environments
2–4 years of leadership experience managing teams of varying sizes

Nice To Haves

Associate degree preferred
Previous supervisory experience preferred
Experience supporting workplace technology, facilities, or operational workflows preferred

Responsibilities

Oversee daily workplace operations and ensure service expectations are met
Maintain operational procedures and identify opportunities for process improvement
Monitor KPIs, SLAs, and monthly reporting metrics
Serve as an escalation point for operational, facilities, and technology-related issues
Supervise, coach, and support onsite team members
Assign responsibilities, communicate priorities, and provide performance feedback
Assist with onboarding, training materials, and team development initiatives
Support client relationships through regular communication and business reviews
Manage vendor partnerships and monitor service delivery expectations
Address service concerns and implement solutions when needed
Support payroll, billing, accounts receivable, and reporting deadlines
Assist with account budget forecasting and financial tracking
Maintain operational performance aligned with business objectives
Maintain knowledge of workplace policies and complaint escalation procedures
Ensure adherence to company procedures, safety practices, and workplace standards