Client Service Specialist- Itasca, IL
About The Position
Join KEYENCE as a Client Service Specialist at our U.S. Headquarters in Itasca, IL. This role is crucial for delivering best-in-class support to both internal and external customers. The position demands exceptional communication skills, meticulous attention to detail, and a strong sense of urgency. You will be expected to thrive in a fast-paced environment, handling significant data entry while ensuring a consistently seamless experience for our customers. Key responsibilities include processing purchase orders, price quotations, order statuses, and returns through phone and ticket-based systems. Proactive communication with customers and product specialists is essential for smooth order processing, and you will be responsible for following up on requests until completion with accuracy and efficiency. Identifying and resolving customer inquiries promptly, routing incoming calls to the appropriate personnel, and adhering to established workflows while suggesting improvements are also core functions. You will report inefficiencies to enhance the overall customer experience.
Requirements
- Bachelor’s degree or higher.
- Proficiency in Microsoft Office (Excel, Outlook).
- Strong attention to detail and problem-solving skills.
- Ability to multitask with urgency in a fast-paced environment.
- Friendly, flexible, and collaborative team player.
- Ability to type at least 50 WPM.
- High-speed internet access for hybrid work schedule.
- Attendance at annual department conference required.
Nice To Haves
- Previous administrative or customer service experience is a plus.
Responsibilities
- Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
- Communicate proactively with customers and product specialists to ensure smooth order processing.
- Follow up on requests through completion with accuracy and efficiency.
- Identify and resolve customer inquiries promptly.
- Route incoming calls to the appropriate product specialist or team.
- Adhere to established workflows while suggesting improvements for efficiency.
- Report inefficiencies to enhance customer experience.
Benefits
- Medical
- Dental
- Vision
- 401K match
- ~4 weeks PTO in first full year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
