Client Service Specialist- Itasca, IL

KEYENCE•Itasca, IL

11d•Hybrid

About The Position

Join KEYENCE as a Client Service Specialist at our U.S. Headquarters in Itasca, IL. This role offers a total compensation of $62,522, with a schedule of 10:00 AM to 7:00 PM, Monday through Friday. As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.

Requirements

Bachelor’s degree or higher.
Proficiency in Microsoft Office (Excel, Outlook).
Strong attention to detail and problem-solving skills.
Ability to multitask with urgency in a fast-paced environment.
Friendly, flexible, and collaborative team player.
Ability to type at least 50 WPM.
High-speed internet access for hybrid work schedule.
Attendance at annual department conference required.

Nice To Haves

Previous administrative or customer service experience is a plus.

Responsibilities

Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
Communicate proactively with customers and product specialists to ensure smooth order processing.
Follow up on requests through completion with accuracy and efficiency.
Identify and resolve customer inquiries promptly.
Route incoming calls to the appropriate product specialist or team.
Adhere to established workflows while suggesting improvements for efficiency.
Report inefficiencies to enhance customer experience.