Client Service Specialist

Topcon Healthcare • Pensacola, FL

7d • Hybrid

About The Position

IRIS, a subsidiary of Topcon Healthcare, is seeking a Client Service Specialist to actively assist a select group of IRIS customers. This role is ideal for a resourceful, self-driven individual looking to start a career in client relations. The position requires an organized person with strong administrative, communication, and follow-through skills. As a Client Service Specialist, you will gain an understanding of sales, technology, education/training, professional services, consulting, and support. The primary goal of this role is to support existing clients to increase utilization and maintain satisfaction.

Requirements

• Associate’s degree or related experience
• 3+ years of customer service experience
• Excellent communication, both verbal and written, with strong interpersonal skills
• Highly organized with strong time management skills and self-accountable
• Highly coachable, career-driven professional with the ability to learn quickly, and be flexible to evolving business.
• Ability to demonstrate effective influential leadership across all customer types/stakeholders.
• Ability to sit, type, and view a computer screen for up to 8 hours at a time.
• Ability to use telephone/headset for up to 8 hours at a time.

Nice To Haves

• Experience in healthcare is preferred but not required.

Responsibilities

• Serve as the key point of contact for assigned clients.
• Assist new customers with completing onboarding via IRIS’ automated onboarding system.
• Work with the Customer Support team to address any technical issues with assigned clients.
• Analyze and interpret Client data and information and turn them into actionable insights.
• Provide training & education for standard functionality to assigned clients.
• Work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Provide feedback to the Product team and participate in technology product design discussions to create tools the customers need.

Benefits

• medical
• dental
• vision
• life insurance
• disability insurance
• tax saving spending accounts
• 401(k) plan with employer match
• tuition reimbursement
• paid company holidays
• paid personal time off
• paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree