Client Service Specialist
About The Position
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone’s life! This is a fast-paced, and professional environment that is fulfilling, challenging, and rewarding, with a great team environment. As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.
Requirements
- High School Diploma; Degree preferred; or equivalent combination
- Customer service experience
- Call center experience
- Minimum 40 WPM typing speed
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
- Multi-tasking skills and the ability to work well under pressure
- Self-disciplined
- Strong people skills
- Attention to detail and accuracy
- Excellent telephone, communication, and active listening skills
- Excellent spelling and grammar
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always maintaining client confidentiality
- Problem analysis and problem-solving
- Has professional manner and high energy level, exhibits a positive attitude
- Good time management skills
- Strong organizational skills
- Self-motivated, able to work with little supervision
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
Nice To Haves
- Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
- Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
- Fluent in Spanish a Plus
Responsibilities
- Take approximately 50-75 calls per day in a professional call center environment
- Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
- Focus on retention of every client while providing excellent customer service
- Maintain a 90% or above quality score on calls
- Retain and recall SSA (Social Security Administration) and company policies and processes
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
- Confidently address client’s concerns and complaints including those of upset clients
- Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
Benefits
- Paid Holidays
- Accrued Paid Time Off
- Great Medical Benefits Package
- Wellness Program
- 401k with Annual Employer Profit-Sharing contributions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
