Client Service Specialist - Print & Account Management

Heeter Printing Co • Cecil Township, PA

1d • $22 - $24

About The Position

Heeter Printing is hiring a Client Service Specialist to coordinate client projects from planning through completion. The role serves as the primary coordinator for project details, schedules, and production requirements, consolidating information into clear work orders or job tickets in a busy production environment. The specialist works with internal and external clients and production teams, monitors project progress, handles billing for managed jobs, and helps improve processes by adopting new technologies and approaches, including AI.

Requirements

• High school diploma or GED.
• Some previous experience in a customer-facing environment.
• Ability to coordinate numerous details and manage projects in a busy production environment.
• Calm, steady problem-solving approach in a team environment.
• Ability to sustain a high level of daily activity and respond quickly to emails and phone calls from internal and external partners.
• Ability to communicate directly and concisely with internal and external audiences.
• Exceptional organizational and follow-through skills.
• Flexible, open-minded approach and willingness to use new processes and technologies.
• Computer and email proficiency, including Microsoft Suite, and ability to learn new applications and platforms, especially the company's customer interface system.

Nice To Haves

• Familiarity with the print industry is highly preferred.
• Experience in a manufacturing, production, and distribution environment is strongly preferred.
• Two or more years of customer service experience is preferred.
• A college degree focused on Marketing, Communications, or Business is preferred.

Responsibilities

• Serve as the primary point of contact for internal and external clients, resolve outstanding issues, comply with customer requests, and respond to client inquiries.
• Create job tickets containing client brand rules, job specifications, design requirements, materials, quality and quantity details, delivery requirements, and timelines.
• Monitor production, attend daily production meetings, communicate concerns, and proactively seek solutions.
• Complete monthly billing for managed jobs.
• Champion new technologies, collaborations, and process improvements to implement best practices.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED