Customer Service Print Specialist

Mixam•Chicago, IL

1d•Hybrid

About The Position

At Mixam, we’re more than just a printing company, we’re the place where creativity meets cutting-edge technology. Headquartered in Watford, with offices in the UK, US, Canada, Australia, Europe, Philippines and Japan, we’re a fast-growing, privately held tech-forward print business founded in 2007, offering customisable, high-quality print services from zines and comic books, business cards and hardcover books for creators and brands across the globe. Our mission? To make print easy, accessible and inspiring, whether that’s for authors wanting perfect-bound books or retailers seeking eco-conscious, tailored solutions. We combine advanced printing tech, user-friendly online tools, sustainable materials and exceptional service to help our customers bring their ideas to life swiftly and beautifully. Join a team where your work matters, where collaboration and growth are part of the daily rhythm, and where you’ll play an active role in redefining & innovating print for the digital age. As a Customer Service Print Specialist at Mixam, you will be the frontline contact for our customers, providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience. This role requires a deep understanding of print production processes, excellent communication skills, and a passion for helping customers achieve their printing needs.

Requirements

Proven experience in customer service, preferably in the print or publishing industry.
Strong written & verbal communication and interpersonal skills.
Basic understanding of pre-press and print production processes.
Understanding of different printing techniques and materials.
Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
Problem-solving skills and the ability to work independently and as part of a team.
Familiarity with customer service software and CRM systems.

Nice To Haves

Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
Fluent in Spanish

Responsibilities

Handle day-to-day customer inquiries through email, chat, and phone.
Provide accurate and timely information regarding pre-press and print processes, order status, and product details.
Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
Address and resolve standard customer issues independently.
Collaborate with other pod members to resolve customer issues efficiently and effectively.
Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary.
Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes.
Communicate effectively with team members to ensure a cohesive approach to customer service.
Provide feedback on customer service processes and suggest improvements.
Share expertise and knowledge with other team members to foster a collaborative learning environment.