Specialist, Client Service Management II

BNY Mellon • Berkeley Heights, NJ

3d • Onsite

About The Position

We’re seeking a future team member for the role of Specialist, Client Service Management II to join our Wealth Management team. This role is located in Berkeley Heights, NJ. In this role, you’ll make an impact in the following ways: Serve as a point of contact for clients to resolve moderately complex day-to-day issues and direct them to the appropriate resources at BNY. Ensure strong client relationships are maintained by researching and resolving inquiries efficiently and accurately. Participate in the end-to-end client service delivery model and report on client satisfaction. Support issue resolution for moderately complex day-to-day matters and engage internal partners as needed. Collect data on the execution of service commitments and build understanding of the client’s business. Serve as a project team member on initiatives that help clients streamline their operating model across the franchise. Contribute to a culture of continuous service improvement, including digital adoption. Build relationships with business partners and support client service activities related to sales support, including assisting with RFPs, KPIs, and client documents by providing required data.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.

Nice To Haves

• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Serve as a point of contact for clients to resolve moderately complex day-to-day issues and direct them to the appropriate resources at BNY.
• Ensure strong client relationships are maintained by researching and resolving inquiries efficiently and accurately.
• Participate in the end-to-end client service delivery model and report on client satisfaction.
• Support issue resolution for moderately complex day-to-day matters and engage internal partners as needed.
• Collect data on the execution of service commitments and build understanding of the client’s business.
• Serve as a project team member on initiatives that help clients streamline their operating model across the franchise.
• Contribute to a culture of continuous service improvement, including digital adoption.
• Build relationships with business partners and support client service activities related to sales support, including assisting with RFPs, KPIs, and client documents by providing required data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level