Client Service Specialist - Financial Compliance
About The Position
ADP is hiring a Client Service - Product Support Specialist -- Tax to provide consistent, high-quality tax service to clients. The role supports clients with tax deposits and filing and serves as a front line for resolving challenges, answering questions, and providing assistance. Depending on the team or role, client support is delivered by phone, email, or chat. The position requires working in a metrics-driven environment with a structured day, balancing workloads and handling back-to-back inquiries. Success in the role calls for adaptability, empathy, self-motivation, organization, clear communication, analytical skills, and time management.
Requirements
- At least two years of client service and/or call center experience, or at least four years of Insurance/Financial Institution experience.
- Clear and understandable verbal and written communication skills, including the ability to summarize problems and explain solutions quickly.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Excellent analytical and time management skills.
- A college degree is not required; relevant experience or military experience may be acceptable.
Nice To Haves
- At least three years of Payroll Tax experience.
Responsibilities
- Assist clients with tax deposits and filing, and potentially manage inquiries from state and federal agencies.
- Help clients solve problems by taking a broad perspective, resolving issues, and providing solutions.
- Build client relationships and strive to exceed expectations through phone, email, and/or chat interactions.
- Use ADP product and service knowledge to answer questions, resolve issues, and help clients understand product value.
- Turn client input into recommendations for ADP leadership about best practices and solutions training.
- Troubleshoot and resolve payroll and tax issues in a timely and professional manner while focusing on client satisfaction.
Benefits
- Equity, inclusion, and belonging-focused culture.
- Business Resource Groups and opportunities to connect with networks and allies.
- Career progression opportunities.
- Ongoing training, development, and mentorship.
- Benefits available starting on Day 1.
- Resources and flexibility to support work-life integration.
- Mental health and well-being support.
- Company-paid time off for volunteering.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
