Client Service Specialist Sr. UMBFSI

UMB Bank • Leawood, KS

3d • Hybrid

About The Position

This role is primarily focused on servicing high-value family client segments within Private Wealth Management. The Client Service Specialist Sr. will act as a senior mentor for other client service associates, providing guidance and feedback on best practices. They will also serve as a point of escalation for resolving time-sensitive client inquiries and handling complex client situations. The role involves collaborating with other functions in Private Wealth to resolve issues, escalations, and special projects. The specialist will be the main point of contact for clients, managing day-to-day transactions, ensuring a positive client experience, and building relationships for retention and engagement. Responsibilities include managing the new client onboarding process, maintaining client paperwork and electronic data, understanding client business needs to identify value-added services, and performing administrative compliance reviews. The role also involves managing client event requests, event planning, and preparing new bank custody accounts for approval. Ensuring adherence to corporate policy, operational policy, and regulatory guidance, as well as meeting minimum standards of care for all client relationships, are key aspects of this position. Other duties as assigned.

Requirements

• Bachelor’s degree in relevant field or combination of education and experience that provides and equivalent background
• 5+ years of applicable experience within Financial Services
• Great communicator with strong interpersonal skills
• Systems thinking and complex problem solving
• Attention to detail, yet ability to grasp big picture
• Highly organized and can effectively multi-task
• Understanding of financial services client service best practices and a knack for generating “wow” moments for clients
• Able to balance a client experience mindset when managing and controlling business risks
• Ability to work independently, collaborating with others to accomplish client objectives
• Ability to adapt to changing information and business needs
• Demonstrated ability to learn and communicate complex and detailed information
• Analytical problem solver with the ability to think creatively
• General knowledge of new account opening, client onboarding requirements and cash management
• Organize and prioritize activities to ensure completion within established deadlines
• Exceptional written communication
• Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
• Strong proficiency in Salesforce CRM software

Nice To Haves

• Demonstrated client service experience within a wealth management institution
• Knowledge of Personal Trust, Custody, and Investment Management service offerings and account types
• Working knowledge of complex account types
• Demonstrated experience with a wide range of client situations and inquiries
• Experience in supporting financial planning data collection, entry, and process
• General knowledge of compliance rules and regulations within wealth management
• Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape
• Proficiency with eMoney client portal and financial planning software
• Proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion
• Smart, intellectual, and business savvy
• Driven to succeed; passionate
• Trustworthy
• Consistent high performer
• Adaptable and able to adjust to many different personalities
• Surrounded always by other high performers
• Very hard worker
• Resourceful; overcome obstacles
• Effective leader, even without authority
• Down-to-earth, well-grounded, self-aware, humble

Responsibilities

• Serve as the main point of contact for clients
• Manage day to day client transactions, such as money movements, disbursements, receipts/deposits, and initiate TDD disbursements
• Ensure clients have a positive service experience that always exceeds their expectations
• Build and maintain client relationships aimed at client retention and engagement
• Manage new client onboarding process, inclusive of client setup in Total Wealth and eMoney
• Maintain and update Salesforce CRM for all client activities
• Maintain client paperwork and electronic data files for all client relationships
• Understand the client’s overall business needs and help identify value-added services that Private Wealth can provide
• Review activities within the job scope for sufficient controls to prevent errors, fraud, and misstatements of financial results
• Perform required Administrative Compliance reviews with clients
• Ensure adherence to corporate policy, operational policy, and regulatory guidance
• Manage client event requests and event planning
• Creation and delivery of prospect and marketing materials
• Prepares and submits all new bank custody accounts for approval by the Business Review Committee
• Ensure all minimum standards of care are met across all client relationships assigned, and that there is sufficient meeting preparation and follow-ups are delivered upon
• Other duties as assigned

Benefits

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• various associate banking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior