Sr. Client Service Representative

CIBC•Winnipeg, MB

8d•Onsite

About The Position

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Empathy
Financial Products
Interpersonal Communication
Standards Compliance
Transaction Services
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process.

Nice To Haves

You’re flexible to work our banking centre hours which may include evenings and weekends.
To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

Responsibilities

Help clients manage their accounts and products.
Focus on the client experience and make interactions meaningful.
Connect clients to the right CIBC team members who can help them reach their goals.
Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
Become a technology expert.
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Assisting with transactions.