Sr Client Service Associate

Wealth Enhancement Group•Little Silver, NJ

11d•$60,000 - $70,000•Onsite

About The Position

This role serves as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for driving the team culture by delivering exceptional service and support to clients, external partners, and internal advisors. This individual should bring a foundation of basic financial knowledge, have keen attention to detail, and be able to manage multiple tasks and priorities efficiently. This is an on-site position.

Requirements

Bachelor's degree (or equivalent experience) in business, finance, economics, or related field preferred
2+ years’ experience in financial services or related industry
2+ years’ client-facing/customer service experience
Proficient with Microsoft Office Suite or related software required
Familiarity with Salesforce preferred
Experience with Schwab, Fidelity, and/or Raymond James platforms preferred
Ability to work with deadlines, be flexible under pressure, and prioritize work
Strong attention to detail
Good problem-solving skills
Superior verbal and written communication skills

Responsibilities

Ensures accurate completion of prospect/new client paperwork/setup
Follows up on funds transfer from surrendering company
Maintains Salesforce database
Researches and follows up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
Records incoming assets to the appropriate blotting tool
Dialogues with clients to understand their personal history and current financial needs
Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing
May work with client’s tax or legal counsel on client concerns
Gathers client data and may prepare the materials for client meetings and reviews
Conducts tax research (1099s)
Completes any follow-up needs for clients
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
Understands financial terminology and products
Has working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attends Client Services and company educational events
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Communicates process and sales updates to team

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)