Client Service & Sales Representative

Boland Trane Associates Inc & Boland Trane Services Inc•Largo, MD

1d•Onsite

About The Position

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. Boland has been named "Best Place to Work" by Washington Business Journal 19 times and is an industry leader in advanced HVAC technology with a strong culture of training, growth, and support. The Client Service & Sales Representative is responsible for attaining sales revenue targets, processing client orders, and responding to client inquiries regarding Boland Supply.

Requirements

High School diploma or equivalent experience and education required.
Able to operate a forklift.
Problem solver, able to multitask, excellent interpersonal skills, client-focused, sales-driven.

Nice To Haves

Technical sales or related experience is a plus.
Experience with HVAC or related business preferred.

Responsibilities

Attain sales revenue targets as assigned.
Process client orders and respond to client inquiries or questions regarding Boland Supply.
Be trained on all store processes: sales, shipping and receiving, order staging, purchasing, warranty, basic HVAC.
Answer client calls, identify parts and provide support to clients in a prompt and professional manner.
Identify and process client orders for HVAC parts, equipment, and supplies via the internet, fax, phone and over the counter.
Order required parts.
Drive sales by actively making clients aware of product promotions.
Maintain transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day.
Administer warranties.
Maintain stocking and general appearance of the showroom.
Maintain accurate inventory status by adhering to proper processes and procedures.
Prepare for and participate in physical inventory as scheduled.
Possess knowledge of the product lines to be able to demonstrate and discuss with clients.
Follow up, either verbally or in writing to ensure client satisfaction.
May load and unload shipment of parts, supplies, and equipment.
Handle emergency phone and client service duties after hours as necessary.
Maintain training in order to keep up with new products and technology.
Work overtime, as required.
Perform other duties as assigned.