Client Service Representative
About The Position
Join our team as a Client Service Representative, where you’ll be the first point of contact for credit unions needing support. If you enjoy helping others, solving problems, and working in a collaborative environment, this role is a great fit! This is a part-time position with specific hours: Wednesday 12:30 PM - 4:30 PM, Thursday 7:30 AM - 4:30 PM, and Friday 7:30 AM - 4:30 PM. CUAnswers is a Credit Union Service Organization (CUSO) owned by its credit union clients. We offer a full suite of integrated solutions to these credit unions, enabling them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Requirements
- High school diploma/GED
- 1–2 years of admin or customer service experience
- Strong communication, organization, and multitasking skills
- Proficiency in Microsoft Office
- Excellent typing/phone skills
- Ability to work independently and handle confidential information
- Strong attention to detail and a positive, client-focused mindset
- Valid driver’s license
- Willingness to travel occasionally
Responsibilities
- Respond to incoming client calls and provide software support
- Research issues and offer effective solutions
- Escalate cases to the appropriate team when needed
- Document software concerns and contribute to team goals
- Continue growing your skills and knowledge
- Provide occasional on-site training or support as needed
Benefits
- Opportunities to grow your skills
- A meaningful role supporting credit unions and their communities
- Work with cutting-edge technology in a growing organization
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
