Service Sales & Client Representative

Boland Trane Associates & Boland Trane Services•Largo, MD

6d•Onsite

About The Position

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. Named "Best Place to Work" by Washington Business Journal 19 times, Boland is an industry leader in advanced HVAC technology with a strong culture of training, growth, and support. The Service Sales & Client Representative is responsible for sales, processing service orders, and providing prompt, professional client service regarding Parts Department services. This role also encompasses inventory management, purchasing, and warranty administration.

Requirements

High School diploma or equivalent combination of experience and education required.
2 Years of inside technical sales or related experience.
Warranty experience.
HVAC technical knowledge.
HVAC Parts experience.
Knowledgeable in Word & Excel.
Detail-oriented, organized, excellent interpersonal skills, problem solver, able to multitask.
Regularly required to use hands to operate the computer keyboard, phone, and reach with hands and arms.
Must regularly lift and/or move up to 25lbs & frequently lift and/or move up to 50lbs and occasionally lift and/or move more than 100lbs with assistance.

Nice To Haves

Technical School or an Associate's degree in Electronics or HVAC preferred.
Experience with OEM a plus.
HVAC Product knowledge, including tools and supplies.
Experience in Purchasing, Sourcing, and Order Expediting is a plus.
Able to drive a forklift.
Occasionally required to climb or balance, stoop, kneel, crouch, and crawl.
Specific vision abilities required by this job include close, distance, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Answer internal client calls, identify parts, and provide reasonable technical support to internal clients in a prompt and professional manner.
Identifies and processes internal client orders for HVAC parts, equipment, and supplies via the internet, fax, phone, and email.
Order required parts.
Drives sales by actively identifying internal opportunities within the organization and driving knowledge of our overall offering with our parts business (e.g., Vilo, Bitzer, etc.).
Process internal service Lynx orders as needed.
Assist with the purchasing of service products needed externally when needed/available.
Identify product gaps internally by purchases made to external vendors. Report those product gaps to the Store Manager and/or Vice President - Supply.
Responsible for internal client warranty administration.
Prepares for and participates in physical inventory as scheduled.
Maintains training in order to keep up with new products and technology.
Handles emergency phone and client service duties after hours as necessary.
Assist service estimating when needed/available.
Other duties as assigned.