Client Service Representative - Health on Demand

Cayuga Medical Center

7d•$16 - $18•Onsite

About The Position

The Client Service Representative supports Arnot Health’s Health on Demand program by handling incoming and outgoing calls, responding to patient and community needs, maintaining documentation, overseeing complaint handling, and helping maintain a functional office environment. The role helps ensure effective communication and service among patients, families, healthcare providers, and community partners.

Requirements

High school diploma or equivalent.
Strong proficiency with computers and Microsoft Office Suite.

Nice To Haves

At least three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting.

Responsibilities

Answer and direct incoming calls, assess caller needs, and transfer callers to appropriate resources, including Health on Demand tele nurses when necessary.
Handle inbound and outbound calls for program registrations, appointment reminders, surveys, and community information requests.
Maintain proficiency in required computer applications, including Microsoft Office Suite and clinical information systems.
Support physician offices, patients, and outside answering services through professional communication and confidentiality in compliance with HIPAA.
Oversee complaint handling, including documentation, follow-up, and report preparation.
Track call volumes, invoices, and revenue for revenue-producing functions such as answering services and reminder programs.
Prepare reports and maintain databases to support internal analysis and planning.