Client Service Representative

Heritage Auctions•Irving, TX

2h•Hybrid

About The Position

Heritage Auctions is seeking a Client Service Representative to manage client communications, resolve inquiries, process payments, and support customer satisfaction. The role involves handling calls, email, and chat; documenting communications and payment information; resolving concerns; processing payments; managing catalog orders and auction bids; and building client relationships. The position is based near Dallas/Fort Worth International Airport. A six-week training program runs from 8:00 AM to 4:30 PM. After training, the schedule is 8:00 AM to 5:00 PM, with hours extended to 6:00 PM on Mondays following Signature auctions twice a month. The position is eligible for hybrid work after the six-month training period. Compensation is commensurate with experience.

Requirements

High school diploma.
At least one year of customer service experience in a fast-paced, client-facing role.
Experience communicating with customers through email and chat.
Proficiency in Microsoft Outlook and Excel.
Outstanding verbal, written, and interpersonal communication skills.
Positive attitude and strong commitment to client satisfaction.
Critical thinking, good judgment, and ability to resolve challenges independently.
Excellent time management and organizational skills to handle multiple tasks efficiently.
High level of accuracy and thoroughness.
Ability to work independently in a fast-paced, high-demand environment.
Ability to lift up to 25 pounds occasionally.

Nice To Haves

Multilingual capabilities.

Responsibilities

Professionally handle incoming calls, emails, and chat inquiries while delivering exceptional customer experiences.
Accurately document communications and payment information in the client database.
Resolve client concerns promptly and follow up to ensure complete resolution.
Process and record payments according to company protocols.
Build trust and long-term client relationships through open, interactive communication.
Manage client catalog orders and incoming auction bids efficiently.
Provide accurate, clear, and complete information to maintain high client-satisfaction standards.
Work extended hours and weekends at least twice a month to support high-demand periods.
Perform other duties as assigned to support the team.