Client Service Representative

Old National Bank•Austin, MN

13d•$17 - $28

About The Position

Old National Bank is hiring a Client Service Representative to help retain and deepen client relationships throughout the client lifecycle. The role processes banking transactions and service requests accurately and with sound judgment, resolves client service issues, and refers products and services suited to clients’ financial needs. Representatives are expected to understand clients’ accounts and banking relationships and provide a welcoming, attentive client experience. The position also involves managing cash operations for a banking center, including the vault, ATMs, cash dispensing machines, and night drops. A representative may work in a single banking center or support multiple locations within a market. Compensation is listed at $17.00–$27.50 per hour, with final pay determined by location, skills, experience, qualifications, and career level.

Requirements

High school diploma or GED equivalent.
Demonstrated knowledge of banking policies, procedures, and regulations affecting banking center operations, including hold procedures, cash drawer limits, and cash out limits.
Ability to meet cash-handling and balancing standards with attention to detail.
Ability to handle multiple tasks and priorities throughout the day.
Strong active listening and communication skills, including the ability to adapt communication to individual client needs.
Ability to handle difficult client interactions and escalate concerns appropriately.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience.
2 or more years of prior cash-handling or Teller experience.

Responsibilities

Perform financial transactions accurately and professionally in accordance with bank policies and procedures while maintaining an acceptable balancing record.
Respond to client inquiries and service needs, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, identify their needs, and provide information and service to fulfill transaction and service requests.
Welcome clients, ensure their needs are met, and deliver an attentive client experience.
Manage the banking center’s cash supply, including processing cash shipments, balancing the vault, ATMs, and cash dispensing machines, and buying or selling cash as needed.
Manage the vault, balance ATMs and cash dispensing machines, and process night drops.
Resolve or assist with simple to moderately complex customer maintenance and client service problems, using available resources and relevant internal departments.
Contribute to banking center performance targets for operations, service, and product and service referrals.
Participate in weekly sales meetings and other activities to increase referrals and sales.
Maintain knowledge of products and services and make referrals based on client needs.
May promote, sell, and open deposit accounts.