Client Service Representative - Lincoln, CA
About The Position
Sterling Pointe Veterinary Clinic and SPV Urgent Care are seeking a friendly, organized, and compassionate Client Service Representative to support a full-service veterinary clinic offering general practice and urgent care. The clinic has moved into a new, state-of-the-art hospital in Lincoln, California. The representative is the first and last point of contact for clients and helps create a welcoming, professional experience while supporting the veterinary team and communicating with clients about routine and urgent care. The role is full-time, with a consistent four-day workweek and 10-hour shifts. Compensation is $20–$24 per hour, depending on experience.
Requirements
- Friendly, organized, and compassionate approach.
- Strong customer service and communication skills.
- Accuracy and attention to detail with payments and records.
- Ability to stay calm and empathetic in a fast-paced urgent care setting.
- Passion for animals and the people who love them.
- Team-first attitude.
- Ability to stand or sit for extended periods.
Responsibilities
- Greet clients and patients warmly.
- Answer phones and respond to client questions accurately and empathetically.
- Schedule appointments and manage client communications.
- Check patients in and out.
- Process payments and maintain accurate client records.
- Support the veterinary team in delivering outstanding communication and service.
Benefits
- 401(k) matching and Roth Retirement Savings Plan
- Tuition support program
- Referral bonus program
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Medical, dental, and vision insurance (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child, subject to eligibility conditions
- Sick time and paid time off
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly team rewards bonus program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
