Client Service Representative - Lincoln, CA
About The Position
Sterling Pointe Veterinary Clinic is hiring a full-time Client Service Representative for its new, state-of-the-art hospital in Lincoln, California. The clinic provides general practice and urgent care, and the role supports clients across both services. The representative serves as the first and last point of contact for clients, helping create a welcoming experience through compassionate, accurate communication and dependable administrative support. The position offers a consistent four-day workweek with 10-hour shifts. The clinic emphasizes high-quality care delivered with kindness, professionalism, and integrity, and an inclusive workplace where employees can be their authentic selves and feel a sense of belonging.
Requirements
- Friendly, organized, and compassionate approach.
- Strong customer service and communication skills.
- Accuracy and attention to detail with payments and records.
- Ability to remain calm and empathetic in a fast-paced urgent care setting.
- Passion for animals and the people who love them.
- Team-first attitude.
- Ability to stand or sit for extended periods.
Responsibilities
- Greet clients and patients warmly.
- Answer phones and respond to client questions accurately and empathetically.
- Schedule appointments and manage client communications.
- Check patients in and out.
- Process payments and maintain accurate client records.
- Support the veterinary team in delivering outstanding communication and service.
Benefits
- Competitive pay of $20–$24 per hour, depending on experience.
- 401(k) matching and Roth Retirement Savings Plan.
- Flexible Spending Account (full-time only).
- 529 Savings Plan.
- Tuition support program.
- Referral bonus program.
- Health insurance, including medical, dental, and vision coverage (full-time only).
- Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only).
- Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
- Sick time and paid time off.
- Free or discounted lab work for employee pets.
- Pet discounts on services and products.
- Pet food discount program.
- Quarterly Team Rewards Bonus Program.
- Professional development opportunities.
- Continuing education allowance.
- Uniform allowance.
- Six paid holidays (full-time only).
- Employee Assistance Program.
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
