Client Service Representative at Northlake Animal Hospital

Northlake Animal Hospital•Lake Park, FL

11h•$15 - $20•Onsite

About The Position

Northlake Animal Hospital is a full-service veterinary hospital proudly serving North Palm Beach, Lake Park, and the surrounding areas. Our patient’s health and emotional well-being are our top priorities. We believe that veterinary visits should be stress-free for both pets and owners and we strive every day to create a fun, friendly, and relaxed environment for pets and owners alike. Our doctors and staff are accountable, work well together and practice honest communication with each-other and clients. Northlake Animal Hospital is fitted with all the latest technology including digital X-ray, digital dental X-ray, ultrasound and the latest in Idexx laboratory equipment. There is always room to grow as a professional and individual here at Northlake Animal Hospital with our performance based pay scales where we like putting your future in your own hands. Northlake Animal Hospital strives to care for our team and provides benefits such as flexible scheduling, health insurance, PTO and a 401k. Northlake Animal Hospital is closed for major holidays and weekends leaving time for you to spend with your loved ones. The Northlake team believes in a work life balance, and we are always happy to provide time off when requested. Team members also receive pet discounts for their own furry family members. We’re looking for an experienced Customer Service Representative to join our growing hospital! If you thrive in a fast-paced environment, love helping people and pets, and enjoy being part of a supportive, team-oriented workplace, we’d love to meet you! Our ideal candidate has excellent communication skills, a positive attitude, strong multitasking abilities, and a passion for providing outstanding client care. Veterinary experience is preferred, and the ability to keep calm and compassionate during busy moments is a must!

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Excellent communication skills
Positive attitude
Strong multitasking abilities
Passion for providing outstanding client care
Ability to keep calm and compassionate during busy moments

Nice To Haves

Veterinary experience is preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.