Client Service Representative at North Avenue Animal Hospital

North Avenue Animal Hospital•Chicago, IL

5d•Onsite

About The Position

North Avenue Animal Hospital is seeking a Client Service Representative (CSR) to provide an exceptional experience to clients during every interaction. The CSR will perform practice administrative tasks such as record maintenance and appointment tracking, manage practice reception (visitor and telephone), maintain veterinary medical records, handle accounts, process cash, perform data entry, word processing, and mail services. The CSR will apply practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. This role reports to the Practice Manager.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Practices OSHA safety techniques including proper PPE

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.