Client Service Representative at Northshore Animal Hospital
Northshore Animal Hospital•Knoxville, TN
•Onsite
About The Position
Northshore Animal Hospital in Knoxville, TN is a full-service companion animal hospital seeking a friendly, motivated team player to be the welcoming face (and voice) of the practice. This role involves greeting clients, scheduling appointments, processing payments, updating records, and ensuring the smooth operation of the day. The ideal candidate is detail-oriented, a multitasker, and eager to learn in a fast-paced, supportive, and collaborative environment. As an AAHA-accredited practice, Northshore Animal Hospital is committed to providing excellent veterinary care.
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
- Practices OSHA safety techniques including proper PPE
Nice To Haves
- Previous veterinary experience preferred
- Client satisfaction references preferred
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in a great client experience.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
- Personal Pet Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
