Hospital Client Service Representative

Tipp City Veterinary Hospital, Inc.

6d • Onsite

About The Position

Tipp City Veterinary Hospital (TCVH) is seeking Customer Service Representatives (CSR) to join their award-winning, AAHA-accredited hospital. This is an opportunity for individuals passionate about animal care to build a career in the veterinary field, whether they are experienced CSRs or just starting out. TCVH has been serving the community for over 40 years, providing exceptional care to a variety of animal patients and pet resort guests. The hospital is described as a vibrant, collaborative, and professionally supportive workplace with over 100 team members.

Requirements

• High school diploma or equivalent (required)
• A positive, professional, and polished demeanor
• Strong communication, organizational, and multitasking skills
• Willingness to learn and grow through coaching
• Basic computer literacy (Microsoft Office, email, etc.)
• Ability to uphold strict confidentiality with client and patient information
• Respectful, compassionate approach to both people and animals

Nice To Haves

• Customer service experience (preferred)
• Veterinary or animal care background (preferred)
• Familiarity with EzyVet software is a plus

Responsibilities

• Greet clients and welcome patients into the hospital
• Answer phones, schedule appointments, and handle general inquiries
• Process payments and maintain accurate records
• Prepare for and assist with patient check-ins and discharges
• Educate clients about treatments, services, and products
• Keep exam rooms and the lobby clean and welcoming
• Support marketing efforts for in-lobby retail products
• Help manage emergencies according to hospital protocols
• Assist with special events and cross-train in other roles as needed

Benefits

• Hourly Pay: $14.27 – $22.10, depending on experience
• $1/hr Shift Differential for weekend shifts
• Medical, Dental & Vision Insurance
• Company-paid Life & Disability Insurance
• Company-matched 401(k)
• Paid Holidays & PTO
• Continuing Education Support
• Uniform Stipend
• Staff Discounts for Personal Pets
• Clear Roadmap for Skill Growth & Pay Increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED