Colonial Animal Hospital- Customer Service Representative

Colonial Animal Hospital•Boynton Beach, FL

8h•Onsite

About The Position

Colonial Animal Hospital is seeking a compassionate, organized, and upbeat Customer Service Representative to be the friendly face and reassuring voice that clients trust. This role is crucial for ensuring the smooth operation of the hospital and making every pet parent feel heard, supported, and cared for. The Customer Service Representative will be the first point of contact for clients, both in person and over the phone, handling inquiries and providing exceptional service.

Requirements

High school diploma or equivalent required.
Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
Accurate data entry and record-keeping skills.
Able to perform basic math for cash handling, billing, and appointment management.
Manual dexterity required for typing, filing, and handling patients or supplies.
Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.

Nice To Haves

A genuine love for animals and the people who care for them
Excellent communication skills and a friendly, calm demeanor
Strong organizational and multitasking abilities
Comfortable using computers, scheduling systems, and learning veterinary software
Ability to stay composed in a fast‑paced medical environment
Previous veterinary or medical front‑desk experience is a plus—but not required
Previous experience working with animals preferred; veterinary or animal care background strongly valued.

Responsibilities

Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
Fill veterinary prescriptions accurately and provide instructions to clients.
Assist with over-the-counter product sales and maintain inventory.
Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
Participate in opening, closing, and weekend duties as assigned.
Perform all other duties as assigned.