Client Service Representative at Fulton Animal Hospital
About The Position
Fulton Animal Hospital is seeking a Client Service Representative (CSR) to provide an exceptional experience to clients during every interaction. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, data entry, and word processing. The CSR will apply practical knowledge of practice processes, services, and veterinary terminology to ensure excellent patient care and client satisfaction. This is a full-time position that includes some evenings and possible rotating Saturday shifts.
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
- Previous CSR experience
Nice To Haves
- Previous veterinary experience preferred
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
