Client Service Representative at Harrison Animal Hospital

Harrison Animal Hospital•Harrison, OH

21h•Onsite

About The Position

The Client Service Representative (CSR) at Harrison Animal Hospital provides an exceptional experience to clients during every interaction. This role involves continually engaging clients and performing various administrative tasks such as record maintenance, appointment tracking, and managing practice reception (both visitors and telephone calls). The CSR is responsible for maintaining veterinary medical records, managing accounts, processing cash, data entry, word processing, and mail services. The ideal candidate should possess practical knowledge of practice processes and services, basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology. They should have an outgoing personality, be able to multitask in a fast-paced environment, and be eager to help people and their pets. The anticipated schedule is 30-40 hours per week, including some closing shifts.

Requirements

Ability to work on weekends as required
High school diploma or equivalent

Nice To Haves

Previous veterinary experience
Client satisfaction references

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.