Client Service Representative at Erie Animal Hospital

Erie Animal Hospital•Erie, PA

1d•Onsite

About The Position

The Client Service Representative (CSR) at Erie Animal Hospital provides an exceptional experience to clients during every interaction. This role involves performing practice administrative tasks such as record maintenance and appointment tracking, managing practice reception (visitor and telephone), maintaining veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes, services, and regulations governing patient treatment and veterinary records to ensure excellent patient care and client experiences. The role also includes relaying lab results and assisting with filling prescriptions. The anticipated schedule is 22-28 hours per week, with afternoons and evenings required.

Requirements

Ability to work on weekends as required
High school diploma or equivalent

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Will need to report lab results to owners when appropriate and as directed by a doctor.
Will need to assist with prescriptions and fill prescriptions as directed and approved by the doctor.