Fairfax Animal Hospital - Client Service Representative
About The Position
Fairfax Animal Hospital in Falls Church, Virginia (a Washington D.C. suburb), was the first animal hospital in Fairfax County when beloved Dr. Jerry Goldfarb opened the doors in 1945, and proudly continue to be repeat winners of Angie's list service awards! Our team provides full-service animal care for companion animals, and recently added urgent care services to further assist the community. We are able to offer high-quality mentorship from experienced veterinarians with special areas of interest in exotics, soft tissue surgery, wellness care, and basic orthopedic surgery, and welcome both new and experienced veterinary professionals to join our team! Join Our Front Desk Team at Fairfax Animal Hospital. Full or Part-Time Customer Service Representative (CSR). At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that’s inclusive, supportive, and just the right amount of fun. We’re proud to have built a team where everyone is respected for who they are — and where compassion, curiosity, and a healthy sense of humor are part of everyday life. We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who’s friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.
Requirements
- A kind, respectful communicator who’s confident and calm under pressure
- Strong organizational skills and a keen eye for details
- Prior customer service experience — veterinary or medical is a plus
- A professional appearance and demeanor (personality and individuality always welcome!)
- Someone who values diversity, inclusion, and being part of a truly supportive team
Nice To Haves
- Experience with ezyVet is helpful, but not required
Responsibilities
- Greet clients and patients warmly and professionally — you're the first impression, and it matters
- Schedule appointments and procedures accurately using ezyVet
- Keep the front desk and lobby clean, organized, and welcoming
- Assist clients with check-in and check-out, review invoices, and process payments
- Answer phones and respond to emails with clarity, empathy, and efficiency
- Help update and manage client records with attention to detail
- Work collaboratively with the team to ensure smooth daily operations
- Perform end-of-day reporting and payment reconciliation
Benefits
- Competitive compensation based on experience
- Full or part-time scheduling options
- Health insurance for eligible team members
- A collaborative, friendly work environment that supports growth and individuality
- A team that takes care of each other — and loves what we do
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
