Client Service Representative- San Ramon, CA

Vetcor•San Ramon, CA

3d•Onsite

About The Position

Gateway Pet Hospital is hiring a full-time Client Service Representative (CSR) who brings warmth, organization, and a genuine passion for helping people and their pets. As one of the first faces and voices our clients encounter, you’ll play an important role in creating a welcoming experience and keeping our hospital running smoothly. Our philosophy is simple: we’re better together. Your opinions matter, your ideas are heard, and your unique perspective is valued. We believe great veterinary care starts with open communication, mutual respect, and a team that genuinely supports one another.

Requirements

Previous client service, customer service, or front-desk experience
Strong communication and people skills with a warm, professional phone and in-person presence
Comfort managing multiple priorities in a fast-paced environment
Strong attention to detail and accuracy, especially with scheduling, records, and payments
A positive, supportive, and team-focused approach
Confidence to own your responsibilities while knowing when to ask for help
An eagerness to learn and grow within the veterinary field
A commitment to teamwork, mutual respect, and exceptional client service

Nice To Haves

Veterinary or medical office experience is a plus

Responsibilities

Greet clients and patients warmly while helping check-in, check-out, and reception flow run smoothly
Schedule, reschedule, and confirm appointments by phone, email, online portal, text, and other approved methods
Welcome new clients and share information about hospital services, policies, and resources
Answer incoming calls professionally and route medical questions and urgent concerns to the veterinary team
Monitor and respond to client communications throughout the day
Prepare estimates, process invoices, collect payments, and complete other front-desk financial tasks
Verify prescription and client information before releasing medications
Address client concerns with empathy and involve the appropriate team member when additional support is needed
Keep the reception area clean, organized, and welcoming
Contribute ideas that improve client service, hospital workflows, and the team experience
Maintain a positive, team-focused approach, even on busy days

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Medical, dental, and vision coverage
Supplemental insurance options for eligible full-time employees
Paid parental leave for eligible employees
Sick Time / Paid Time Off
Employee pet benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Six paid holidays for eligible full-time employees
Employee Assistance Program
Employee discount program
A predictable 40-hour schedule with alternating Saturdays off
A weekday off when you work Saturday
Mentoring and support as you grow and advance your career
Opportunities to use your skills to make a positive impact in your community
Occasional coffee runs and meals on us
An always-stocked fridge with drinks and snacks
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Health insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program