Client Service Representative- San Ramon, CA
About The Position
Gateway Pet Hospital is hiring a full-time Client Service Representative (CSR) who brings warmth, organization, and a genuine passion for helping people and their pets. As one of the first faces and voices our clients encounter, you’ll play an important role in creating a welcoming experience and keeping our hospital running smoothly. At Gateway Pet Hospital, we’re building something special—and this is your chance to be part of it. Our philosophy is simple: we’re better together. Your opinions matter, your ideas are heard, and your unique perspective is valued. We believe great veterinary care starts with open communication, mutual respect, and a team that genuinely supports one another.
Requirements
- Previous client service, customer service, or front-desk experience
- Strong communication and people skills with a warm, professional phone and in-person presence
- Comfort managing multiple priorities in a fast-paced environment
- Strong attention to detail and accuracy, especially with scheduling, records, and payments
- A positive, supportive, and team-focused approach
- Confidence to own your responsibilities while knowing when to ask for help
- An eagerness to learn and grow within the veterinary field
- A commitment to teamwork, mutual respect, and exceptional client service
Nice To Haves
- Veterinary or medical office experience is a plus
Responsibilities
- Greet clients and patients warmly while helping check-in, check-out, and reception flow run smoothly
- Schedule, reschedule, and confirm appointments by phone, email, online portal, text, and other approved methods
- Welcome new clients and share information about hospital services, policies, and resources
- Answer incoming calls professionally and route medical questions and urgent concerns to the veterinary team
- Monitor and respond to client communications throughout the day
- Create and maintain accurate client and patient records
- Prepare estimates, process invoices, collect payments, and complete other front-desk financial tasks
- Verify prescription and client information before releasing medications
- Address client concerns with empathy and involve the appropriate team member when additional support is needed
- Keep the reception area clean, organized, and welcoming
- Contribute ideas that improve client service, hospital workflows, and the team experience
- Maintain a positive, team-focused approach, even on busy days
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Medical, dental, and vision coverage
- Supplemental insurance options
- Paid parental leave
- Sick Time / Paid Time Off
- Employee pet benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
