Client Service Representative (FULL TIME)

VCA Animal Hospitals • West Hartford, CT

5d • Onsite

About The Position

Client Service Representative (FULL TIME) We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.

Requirements

• Experienced, personable “service extraordinaire”
• Ability to set the tone for the practice and build/maintain customer trust and confidence.
• Proficiency in customer service functions.
• Skill in scheduling and confirming appointments.
• Ability to make outbound calls for follow-ups and prospective clients.
• Capability to present and explain fees, and process payments.
• Knowledge of products and services, including prescriptions.
• Ability to answer questions regarding products and services.
• Skill in educating clients on general animal husbandry and non-medical pet care.
• Proficiency in managing medical records, charts, reports, and correspondence.
• Ability to maintain hospital cleanliness, including removal of animal waste.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed