Part-time Client Service Representative
About The Position
Veterinary Client Service Representative VCA Wakefield Animal Hospital — located just 15 minutes north of Boston and 20 minutes south of New Hampshire — is seeking a client service professional to join our highly dynamic AAHA-accredited, 11-doctor general and exotics practice. We designed our new facility with separate entrances, lobbies, exam rooms, and treatment areas for dogs and cats/exotics. The successful candidate will share our commitment to delivering the highest quality patient care with exceptional client service. As the face of VCA Wakefield Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates.
Requirements
- A proven record of excellent client service and a commitment to learning.
- A flexible schedule; we are open 7 days, and weekend and evening shifts are a requirement.
- Excellent interpersonal and computer skills.
- A dedication to maintaining our positive work environment.
Nice To Haves
- Please explain in your cover note why we should consider you.
- Please include a very brief cover note with your resume indicating why we should hire you.
Responsibilities
- Customer service functions, including greeting visitors and answering telephones.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention).
- Managing medical records and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Free EV charging while you work.
- Online Fear Free™ training and certification.
- Opportunities to give back through strong shelter partnerships and VCA Charities.
- A quiet space to get away for breaks, meditation, or nursing moms.
- Generous employee pet care discounts
- Medical, dental, and vision insurance
- Opportunities to teach and mentor
- 401(k) plan
- Free wellness subscription (Headspace)
- Discounts and sponsorships for Penn Foster educational programs
- Dozens of free courses at our own WOOF University
- Life and long-term disability insurance
- Paid parental leave
- Medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
