Client Service Representative

VCA Animal Hospitals•Austin, TX

19h•Onsite

About The Position

VCA Ben White Animal Hospital is seeking a dedicated and enthusiastic Customer Service Representative to join our exceptional team. We are a fast-paced, high-volume veterinary hospital known for our positive culture, strong teamwork, and commitment to outstanding patient and client care. Our team truly loves what we do—caring for our patients, supporting our clients, and working together in a collaborative environment. If you share a passion for people and pets, we encourage you to apply today.

Requirements

Minimum of 1 year of customer service experience
High school diploma, GED, or equivalent
Strong communication and active listening skills
Compassion for both people and animals, with emotional awareness
Sound judgment and problem-solving abilities
Ability to quickly learn and apply new information
Proficiency in Microsoft Office
Flexibility to work non-traditional hours, including Saturdays and some holidays
Ability to lift up to 40 lbs. and work in an environment with potential exposure to allergens, animal-related hazards, and varying noise levels
Applicants must be 18 years of age or older.

Responsibilities

Provide excellent customer service by warmly greeting clients and patients, answering phones, and escorting clients to exam rooms
Schedule, confirm, and manage appointments efficiently
Conduct outbound calls for follow-ups and client outreach
Clearly communicate service fees and process payments
Recommend and assist clients with over-the-counter products and services
Educate clients on general pet care and wellness topics (e.g., heartworm prevention, flea & tick control, housebreaking)
Maintain accurate medical records, charts, and client communications