Client Service Representative, PM Shifts

Ethos Veterinary Health•Parker, CO

6d•$18 - $24•Onsite

About The Position

Animal Emergency & Specialty Center (AESC), a 24/7 emergency and specialty veterinary hospital in Parker, Colorado, is seeking a motivated, positive, and compassionate Client Service Representative. The role connects clients, their pets, and hospital staff by handling front desk interactions and coordinating communications to support smooth hospital operations and excellent service. The position pays $18–$24 per hour based on experience and is full-time, working Tuesday, Wednesday, Thursday, Saturday, and Sunday from 2:00 p.m. to 10:30 p.m.

Requirements

At least 1 year of in-person customer service experience.
High school diploma or equivalent.
Proficiency with Microsoft Office, internet navigation, and messaging programs.
Fluent English speaking and reading skills.

Nice To Haves

Fluency in multiple languages.
1 year of experience in the veterinary or human medical field.
Familiarity with payment collection processes.
Experience managing multi-line phone systems.
Proven ability to maintain high accuracy in data entry.
Knowledge of EzyVet or similar medical record systems.

Responsibilities

Manage a multi-line phone system by answering calls, gathering information, and routing messages to appropriate departments.
Schedule appointments and handle check-ins and check-outs for specialty and emergency visits.
Provide compassionate, professional support to clients, including in high-stress or emergency situations.
Assist with walk-in euthanasia cases, including discussing cremation options.
Process payments, deposits, and invoices using various payment methods.
Maintain and update client accounts, records, and paperwork accurately.
Follow established protocols to escalate urgent cases in the Emergency Room.
Monitor and communicate accurate wait times for Emergency Room clients.
Rotate through phone support shifts and handle incoming calls.
Coordinate exam-room use efficiently.
Keep the front desk, lobby, and exam rooms clean and organized.
Scan documents into patient charts and maintain accurate records.
Send appointment reminders by email, phone, or text.
Verify upcoming appointments are correctly scheduled and confirmed and that necessary records are obtained.
Oversee memorial and cremation products for clients.
Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
Perform other duties as assigned to support hospital operations.