Client Service Representative

Taylor Communications•Pompano Beach, FL

1d•Onsite

About The Position

ComplyRight, a division of Taylor Corporation, is looking for a Client Service Representative to join their team. This role is responsible for delivering high-quality client support by responding to client inquiries via phone, chat, email, and Zendesk. The Client Service Representative serves as a key point of contact for clients, owning the service experience from initial inquiry through resolution. The focus of this position is on providing accurate, timely, and empathetic support while maintaining consistent service standards that promote client confidence, satisfaction, and long-term retention. Taylor Corporation is a growing, dynamic, family-owned company that powers its employees’ potential and strives to create opportunity and security for every member of the team.

Requirements

2+ years of experience in customer service or in a related field
Familiarity with standard customer service concepts, practices, and procedures
Ability to type a minimum of 35 words per minute
Strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and adapt in a fast-paced environment
Self-motivated with the ability to work independently and proactively
Proficiency in Microsoft Outlook, Word, and Excel
Must be authorized to work in the United States without the need for employer sponsorship

Nice To Haves

Previous experience in a call center or retail environment
Working knowledge of Zendesk

Responsibilities

Provide prompt and professional assistance to clients regarding new and existing orders through phone, chat, email, and Zendesk
Manage customer inquiries and service requests from first contact through successful resolution
Build strong knowledge of products and compliance requirements to effectively support client needs
Accurately enter and process orders and support requests in accordance with established order-entry procedures and service protocols
Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution
Research, document, and follow up on customer concerns that require additional investigation or coordination
Communicate clearly with supervisors and team members to ensure timely and high-quality resolution of customer requests
Complete required training to strengthen service skills, expand system knowledge, and align with company values and processes
Collaborate with team members to support individual and team service goals
Perform other duties as assigned