Client Service Representative (Benefits)

NFP•Sterling Heights, MI

2d•Onsite

About The Position

This position will be primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent, in-depth knowledge of company services as well as fellow team member within the Customer Service Department. NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Salus Group is a benefits consulting, brokerage and administration firm specializing in employee benefits. We provide expert consulting, industry insights and progressive technology that will not only reduce the cost and complexities of group healthcare, but also the time of daily administration. Salus Group is a wholly owned subsidiary of NFP Corp.

Requirements

High School Diploma or GED required
Two to three years of experience in a customer service environment required
Strong customer orientation
High performance teams and a strong team player
Commitment to company values
Proficiency with Microsoft Office and Outlook
Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Position continually requires demonstrated poise, tact and diplomacy
Analytical—the individual synthesizes diverse information.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Excellent telephone and face-to-face customer skills.
Ability to communicate clearly and effectively, both verbally and in writing.
Excellent organizational skills.
Attention to detail.
Ability to work within Microsoft Office (including Outlook) and related programs.
Research skills.
Time Management: the ability to organize and manage multiple priorities.

Nice To Haves

benefits/insurance experience preferred

Responsibilities

Proficiency with carrier’s various web-based systems
Overall knowledge of the organization and its specific departments and how they work together
Specific knowledge of Customer Service procedures
Provide timely feedback to the client and/or the client’s employees regarding service issues or customer concerns/questions
Partner with Account Managers to meet and exceed customer's service expectations
Receive and enter group enrollment changes, adds or terminations
Initiate file maintenance for corrections to client files and/or client employee data
Handle irate customers in a professional manner
Provide administrative support
Maintain internal databases
General clerical assistance
May perform personal executive secretarial services under limited direction
Responsible for reception and telephone duties, including signing for front office packages