Client Service I Representative

Canon U.S.A., Inc.•City of Rochester, NY

1d•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves a strong focus on customer service and may include responsibilities such as Copy/Print Production, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, or File Room/Records File Services, depending on the assigned location. The position requires attending cross-functional trainings for coverage purposes, and site responsibility may change based on client and/or division needs. Specific duties vary based on the primary function, including reproduction of print requests, equipment maintenance, managing mail and courier services, performing reception duties, maintaining files, managing reprographic equipment, handling shipping and receiving, processing inventory, and managing warehouse operations.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.
The Company will not pursue or support visa sponsorship.

Nice To Haves

Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.

Responsibilities

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Researches and routes unidentified and generic mail.
Receives, logs, delivers and tracks messenger items.
Performs routine upkeep of equipment.
Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
Accepts deliveries and sets up food and beverages for meetings.
Ensures all filing assignments from the current and previous day have been filed.
Creates, maintains, updates, and monitors files, file database and file rooms.
Coordinates special projects and other functions assigned by client contact and Site Manager.
Ensures all file rooms are intact at all times.
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
Follows daily, established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists end-users in basic functionality of equipment.
Records meter reads.
Maintains service activity reports.
Monitors supplies and restocks inventory.
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
Analyzes ongoing activity of inventory.
Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
Monitors and communicates status of inventory.
Initiates, conducts and reports on Physical Inventories.
Responsible for the accuracy and control of the shipping and dock operations.
Retrieves merchandise from stock or freight carrier, frequently with a palette jack.
Verifies incoming shipments corresponding to packing lists.
Completes required receiving documentation in order to maintain accurate department records.
Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.
Responds to inquiries from internal personnel and customers and provides shipping status information.