Client Service I Representative- Mailroom

Canon U.S.A., Inc.•Upper Providence Township, PA

1d•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves a strong focus on customer service and may encompass various operational areas such as Copy/Print Production, Mail/Courier Services, Shipping/Receiving, Inventory Services, and Warehouse operations, depending on the assigned location. The position requires flexibility as site responsibilities and coverage areas may change based on client and/or division needs. Attending cross-functional trainings is necessary to ensure the ability to provide coverage when short-staffed.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Nice To Haves

Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.

Responsibilities

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Researches and routes unidentified and generic mail.
Receives, logs, delivers and tracks messenger items.
Performs routine upkeep of equipment.
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
Analyzes ongoing activity of inventory.
Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
Monitors and communicates status of inventory.
Initiates, conducts and reports on Physical Inventories.
Responsible for the accuracy and control of the shipping and dock operations.
Retrieves merchandise from stock or freight carrier, frequently with a palette jack.
Verifies incoming shipments corresponding to packing lists.
Completes required receiving documentation in order to maintain accurate department records.
Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.
Responds to inquiries from internal personnel and customers and provides shipping status information.