Client Service Associate (Mailroom & Office Services)

SPS-North America • Omaha, NE

5h • Onsite

About The Position

The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support. You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience. This role is key in creating a seamless and welcoming workplace experience, from first impressions to daily operations, with attention to detail and a service mindset to keep the office running efficiently and leave a lasting positive impact.

Requirements

• Strong communication and customer service skills
• Proficient in Microsoft Office
• Organized, adaptable, and able to multitask
• Problem-solver with the ability to work independently
• Professional demeanor
• High school diploma or equivalent
• Basic knowledge of computer-based systems
• Able to work assigned hours

Nice To Haves

• 1–2 years of relevant experience preferred

Responsibilities

• Deliver exceptional customer service across all communication channels
• Provide reception/front desk support and handle sensitive requests with discretion
• Build positive relationships with clients and internal teams
• Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
• Support shipping and receiving; act as the main contact for related inquiries
• Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
• Ensure common areas are organized, stocked, and presentable
• Assist with office moves and general workplace upkeep
• Maintain office equipment and coordinate service requests as needed
• Support print and copy services and monitor equipment functionality
• Take initiative during downtime and support ad hoc tasks
• Maintain professionalism and assist in training backup staff

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED