Mailroom Associate

SPS-North America•Irving, TX

2h•Onsite

About The Position

SPS Global is seeking a detail-oriented and service-driven Client Services Associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center. The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach. The Client Services Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support. This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.

Requirements

High School Diploma or equivalent
Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts)
Strong verbal and written communication skills
Excellent customer service orientation
Strong organizational and multitasking skills
Basic computer proficiency and ability to learn new systems
Strong communication skills
Customer-first mindset with service excellence focus
Attention to detail and operational accuracy
Ability to multitask and prioritize effectively
Independent work capability with strong accountability
Problem-solving and analytical thinking
Team-oriented with strong collaboration skills

Nice To Haves

2+ years of experience in office services, mailroom, logistics, or customer service roles
Working knowledge of multifunction devices (MFDs)
Experience with shipping/receiving procedures and tracking systems

Responsibilities

Receive inbound mail and packages and input details into chain-of-custody systems
Sort and distribute mail and packages to company personnel
Manage outgoing mail and shipping transactions
Notify employees upon receipt of deliveries
Serve as point of contact for mail and package inquiries
Perform scanning, imaging, and light copy/print services
Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
Maintain the Business Service Center in a clean and organized manner
Assist with meeting room and conference room setups
Support office moves within assigned facilities
Perform light maintenance and cleaning duties as needed
Deliver 5-star customer service across all forms of communication
Build professional relationships with employees and internal teams
Maintain professionalism and composure when handling sensitive inquiries
Proactively seek additional work during downtime
Train backup personnel and provide guidance on procedures and policies
Identify and respond to additional operational support needs

Benefits

Career Growth: Opportunities to expand skills across office services, logistics, and workplace operations.
Learning & Development: A culture that promotes continuous learning and professional growth.
We Recognize Talent: Recognition programs available across all employee levels.
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Pet Discounts
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401k with matching
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