Client Service Representative I - Lab

Nevada System of Higher Education•Arlington Heights, IL

1d•Onsite

About The Position

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. The Client Service Representative I - Lab performs client account registrations and order processing, answers incoming patient, physician and client calls, contacts physician offices and client accounts for resolution of lab orders and specimen related issues, and assists with dispatch of NCH courier teams. This role also performs registrations and enters lab orders. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities and fostering an environment where all team members can be their best, learn, and pursue excellence together.

Requirements

High school diploma or GED preferred or equivalent work experience
Previous customer service experience preferred

Nice To Haves

Good communication and organization skills
Moderate computer skills needed
Strong customer service skills

Responsibilities

Perform client account registrations and order processing
Answer incoming patient, physician and client calls
Contact physician offices and client accounts for resolution of lab orders and specimen related issues
Assist with dispatch of NCH courier teams
Performs registrations, and enters lab orders