Client Service Representative- Business License

CSC•Tallahassee, FL

3d•Onsite

About The Position

The Business Licensing team is seeking a Client Service Representative to join our Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience.

Requirements

Experience working in a customer service or administrative capacity
Energetic self-starter who thrives in a fast-paced, team-oriented environment
Attention to detail and accuracy
Strong prioritization and time-management skills
Flexibility and agility, with the ability to multitask
Problem-solving skills
Strong computer skills and proficiency in MS Office, Word, and Excel
Effective verbal and written communication skills
A high school diploma or equivalent is required
1-2 years of experience in a customer service role, with a retail or e-commerce background.
Excellent communication skills, both verbal and written, with a customer-centric approach.
Strong problem-solving abilities and a proactive mindset.
Proficiency in CRM systems and Microsoft Office suite.
Ability to manage a high volume of customer interactions independently.
Excellent organizational skills and time management.
A positive attitude and a passion for delivering exceptional customer service.
A commitment to continuous learning and professional development.

Nice To Haves

Salesforce experience a plus
a bachelor's degree preferred.

Responsibilities

Build relationships with our clients to better understand their unique needs and concerns
Fulfill requests and answer questions for internal and external customers
Respond promptly to customer inquiries via phone or electronically
Provide excellent customer service to both internal and external clients
Organize the workflow to meet customers’ time frames and demands
Navigate between multiple databases quickly and accurately
Recommend process improvements where applicable
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
Respond to customer inquiries promptly and professionally, via phone, email, and live chat.
Handle customer complaints and provide effective resolutions, maintaining a high satisfaction rate.
Process orders, returns, and exchanges efficiently, ensuring accurate transaction management.
Stay updated on our client's products and services to offer informed recommendations.
Collaborate with internal teams to resolve complex customer issues promptly.
Conduct regular quality checks to maintain high service standards.
Generate and analyze customer service reports, identifying areas for improvement.
Provide valuable feedback to the client, contributing to their continuous improvement initiatives.
Ensure data privacy and security compliance, maintaining customer confidentiality.
Maintain a positive and professional attitude, representing our company's brand.