Experienced Client Service Representative wanted for AAHA Accredited Hospital
About The Position
VCA East Mill Plain Animal Hospital, an AAHA-accredited, multi-doctor practice in Vancouver, Washington, is seeking a Client Service Representative with veterinary experience. We have been serving the Vancouver and Portland metro community for over 30 years, focusing on providing the best possible care to patients and phenomenal service to clients. Our hospital emphasizes education for both clients and associates, and all team members are Fear Free Certified. We are looking for a like-minded individual who cares about patient well-being and thrives in a collaborative, service-minded environment. We value individual skills and personalities, and are excited to learn more about what makes you unique. We are committed to animal care and want to share that passion with you.
Requirements
- Veterinary experience
- Ability to work on own and in teams
- Ability to work in stressful and difficult situations
- Prioritize workflow and easily change direction
Nice To Haves
- Fear Free Certified
Responsibilities
- Support the team and doctors by creating a positive, low-stress atmosphere for clients and patients.
- Deliver an outstanding client experience to win the confidence of every pet parent.
- Answer multi-line phone system.
- Schedule and confirm appointments.
- Place outbound calls for follow-ups and reaching out to prospective clients.
- Triage phone calls.
- Effectively communicate through fax and email.
- Problem solve/Critical thinking.
- Present and explain fees, including processing payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Ensure that every patient and owner are comfortable during their visit.
- Exercise Fear Free© practices for patients.
- Manage electronic medical records.
- Communicate with clients before and after their visit.
- Ensure that hospital entrance, lobby, and work area are clean and presentable.
- Work with management team to solve problems.
Benefits
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Continuing education allowance
- Tuition support and sponsorships
- Veterinary Technician license reimbursement
- Free mental health and wellness subscriptions (Head Space)
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Generous pet care discounts
- Life, long and short-term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
